COMPLETELY POLITE AND FRIENDLY!!! Despite the fact that there was a lot wrong with my brakes, I knew they weren't scamming me--they showed me up-close the wear and tear that was on my breaks, and explained to me how it all worked. All while being completely polite and friendly. WHAT A GREAT DEAL!!! Brakes were squealing Had a complete brake job, pads, calipers, brake fluid flush. After about 1000 miles it developed a squeak in the front brakes. TODD HAD IT COMPLETELY CHECKED OUT Took it back in and Todd had it completely checked out. Apparently the metallic pads were not suited to my HHR so they put ceramic pads on. They re-turned the rotors, lightly sanded the read drum shoes and re-tested. No more squeak. NO CHARGE.